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Privacy Policy
Last Updated: May 2026
1. Introduction
BerinAI ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI assistant services. This policy complies with GDPR, Turkish Data Protection Law (KVKK), and international privacy standards.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email, password, profile details
- Chat Data: Messages you send to Berina, conversation history
- Contact Information: Phone number, address (if provided)
- Support Communications: Emails, support tickets, feedback
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent
- Cookies & Tracking: Session cookies, preference cookies
- Location Data: Country/region (inferred from IP address)
3. How We Use Your Information
- Service Delivery: Process your requests, deliver chat services
- Communication: Send you updates, respond to inquiries
- Improvement: Analyze usage patterns to improve service
- Personalization: Customize your experience
- Security: Detect fraud, prevent abuse
- Legal Compliance: Meet regulatory requirements
4. Legal Basis for Processing (GDPR)
- Contract: Processing necessary to provide services (Article 6(1)(b))
- Legitimate Interest: Improving service, preventing fraud (Article 6(1)(f))
- Consent: Marketing communications, optional cookies (Article 6(1)(a))
- Legal Obligation: Tax, accounting, legal requirements (Article 6(1)(c))
5. Data Sharing & Third Parties
We do NOT sell your personal data. We only share data with:
- Service Providers: Cloud hosting, analytics, email services
- Legal Requirements: Law enforcement when legally required
- Business Operations: Data processors who help provide services
6. Data Retention
- Chat Messages: Retained for 90 days, then deleted
- Account Data: Retained while active; 30 days after deletion request
- Logs & Analytics: Retained for 6 months
- Payment Records: Retained as required by tax laws
7. Your Rights (GDPR & KVKK)
You have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Opt out of marketing
To exercise any of these rights, contact us at:
We will respond to all requests within 30 days as required by GDPR.
8. Cookies
We use cookies to enhance your experience. For detailed information, see our Cookie Policy.
9. Security
We implement industry-standard security measures:
- Encryption in transit (HTTPS/TLS)
- Regular security audits
- Access controls and authentication
- Backups and disaster recovery
10. International Data Transfers
Your data may be transferred outside your country in compliance with GDPR. We use Standard Contractual Clauses for international transfers.
11. Children's Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect data from children. If we become aware of such data collection, we will delete it immediately.
12. Policy Changes
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use constitutes acceptance of changes.
13. Contact Us
For privacy questions or concerns:
© 2026 BerinAI. All rights reserved.